Believe

I cant believe it has almost been a month since I last blogged! Shame on me! With the summer days and school just starting back the appointments get later in the day and it seems like I play catch up all day long even though I seem to have the same amount of hours in each day.

I have recently conducted 3 very large business transactions. One was a complete disaster, one we are still working out the kinks and a third one went off without a problem at all. Ironically the 3rd one was the one I was staying awake at night worrying about. I cried on the way home after the 3rd one. I guess the stress had gotten to me.

After the ups and downs of all of these transactions I turned to my husband one day while we were on our way home frustrated from a meeting and told him, "I understand now why people strive for customer service." (Meaning good customer service) Its hard to find! I would bet we've all felt this way at one time or another.

I came across this quote a while back "Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong."

I make tons of mistakes and beat myself up pretty bad when I do. You have no idea how bad. I know that no one is perfect but I strive to be perfect.

After the recent disaster transaction I have reflected back on my own customer service and hope and pray that I have never overlooked a person, made them feel unimportant, or have fixed the things that went wrong. Before, during or after a session.

I remember my oldest daughter coming home one day from school very upset. She told me about a problem she had with a close friend. The friend had done her so wrong. She was so upset. The first thing I told her was, "Remember how this feels. Crappy huh? Never make another person feel like this." I hate it when my kids learn lessons early in their life.

Call it stupid, call it naive, call it what you will but I will always believe in people. I want to think there is good in all of us. I know I will be frustrated. I know I will be let down and I know that I will be hurt again. It will all be worth it to me.


Nothing like a little DMB to give us a reason to believe in others


You may thank me for the jam...until then

Keep (Believing) Rockin